Mr. Stringham is a Principal of The Stringham Group. He has more than 34 years experience in the telecommunications industry and has been consulting since 1985 both in his own firm and in a management consulting firm where he was vice president for telecommunications and information services consulting.

Mr. Stringham has held positions with major US telecommunications firms that include, engineer, account executive, network administrator, district sales manager, vice president and senior vice president. He has the benefit of a varied career including positions held on the engineering, installation, management, and sales and marketing side of the industry. This variety of experience has enabled him to develop a unique, well rounded ability to approach any project with seasoned professionalism.

His expertise includes: inbound call centers, help desk assessment, and problem solving, support systems analysis, video conferencing, voice, data, fax image, video networking, call center optimization, call center problem solving, call center productivity improvement, CTI and call center technology application. He is a frequent speaker at trade shows and conferences, published in industry journals, and author and presenter of seminars and workshops held across the country. He has been commencement speaker at DeVry Institute of Technology, instructor of telecommunications at The College of DuPage, and guest lecturer at Purdue University on the subjects of customer service and inbound call centers. He is an Adjunct Professor of Purdue University, returning faculty member of Purdue University's Call Center Campus, and Professor at The Center for Customer Driven Quality at Purdue University.

Mr. Stringham has a B.A. from Saint Mary's College of Minnesota, with additional studies in the areas of visioning and strategic planning, and has developed call center resource forecasting methodologies and software. He is a past member of CICA, ICSA and is a Certified Industry Consultant.